Terms & Conditions

 

AZ Cleaning Express – Service Agreement

By using this website to book services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use the AZ Cleaning Express platform.

Appointment Confirmations

All bookings submitted online must be manually confirmed by AZ Cleaning Express.

If we are unable to confirm an appointment, it may be canceled and the requester will receive a cancellation notice. An open time slot on the website does not guarantee provider availability.

Confirmation emails are subject to change. AZ Cleaning Express is not obligated to perform a service even if it was previously confirmed.

Right to Refuse Service

AZ Cleaning Express reserves the right to refuse service for any reason, including but not limited to:

  • Safety concerns

  • Inappropriate or uncomfortable situations

  • Weapons on the premises

  • Inability to gain entry

  • No power, electricity, or climate control

  • Frequent cancellations or schedule changes

  • Dishonest or incomplete booking information

  • Scope of work differing from booking details

  • Rude or abusive behavior toward staff

  • Attempting to hire cleaners outside of AZ Cleaning Express

  • Invalid or non-functioning payment methods

Cleaning Day Preparation

Cleaning prices are based on the cleaners focusing their time on cleaning tasks.
Please tidy surfaces and floors to allow easy access. If you want the cleaners to perform these tasks, contact the office in advance for a price adjustment.

Add-On Services (Additional Charge)

  • Interior windows & sills

  • Blinds detailing

  • Baseboards detailing

  • Dishes

  • Inside kitchen cabinets

  • Inside oven

  • Inside refrigerator

  • Garage sweeping

  • Patio cleaning

  • Pet-related cleaning

Payments

  • Payment is due on the day of cleaning by credit card.

  • A hold is placed on the card the business day before service.  As an example, if the service is scheduled for a Monday, the hold will be placed the Friday before. 

  • The card is charged after service has been completed for the final amount, including:

    • Tips

    • Add-ons

    • Extra time or fees

Refund Policy

We offer a 200% satisfaction guarantee:

  • If you are not satisfied, notify us within 24 hours.

  • We will re-clean at no cost.

  • If you are still not satisfied, we will issue a full refund.

Lockouts

If the cleaning team cannot enter the home:

  • We will attempt to contact the client.

  • If no contact is made within 20 minutes, the appointment is skipped.

  • A $100 lockout fee will be charged. This fee is necessary to compensate the cleaners for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your home.

Rescheduling & Cancellations

Appointments require at least 24 hours’ notice.

  • Late cancellation or rescheduling fee: $50

  • Fee may be waived in certain situations.

Alarm Systems

If your home has a security system:

  • Ensure it is disarmed, or

  • Provide the code and instructions in advance.

Failure to provide access may result in a lockout fee.

Cleaning Supplies

We provide our own cleaning products and equipment.

If you request:

  • Green products only — inform us in advance.

  • Use of your supplies — we are not responsible for related damage. 

  • If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

Unreachable Areas & Heavy Items

For safety reasons:

  • Cleaners do not climb higher than a 3-step stool.

  • Cleaners do not move items over 35 lbs.

Please move heavy items in advance if cleaning behind them is required.

Items We Cannot Clean

We do not handle:

  • Mold removal

  • Human or animal bodily fluids

  • Severe hoarding conditions without prior discussion

We may take before-and-after photos for internal training or marketing, without identifiable personal information.

Damage & Loss Policy

While rare, damage may occur.

  • We carry insurance for damages caused by our staff.

  • Report issues within 24 hours.

We are not liable for:

  • Normal wear and tear

  • Improperly installed items

  • Undisclosed valuables or heirlooms

Artwork & Collectibles

Clients must disclose valuable or fragile items in writing.
We are not responsible for cleaning or damage to such items. 

Observed Holidays

If your scheduled day falls on a holiday, we will contact you to reschedule' 

We do not operate on:

  • Independence Day

  • Thanksgiving

  • Black Friday

  • Christmas Eve

  • Christmas Day

  • New Year’s Eve

  • New Year’s Day

We will contact you to reschedule.

Key Release

If you leave a key or door unlocked:

  • AZ Cleaning Express is not liable for theft or damages.

Keys will be returned within 48 hours after service termination.

Non-Solicitation of Staff

Customers agree not to hire AZ Cleaning Express staff directly.

If a staff member is hired directly:

  • A $5,000 referral/training fee applies.

We consider our employees our most valuable asset and charge accordingly.

Governing Law

These terms are governed by the laws of the State of Arizona.

Support Contact

Phone: 6234696661
Email: support@azcleaningexpress.com
Website: www.azcleaningexpress.com

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