FAQ – AZ Cleaning Express

1. What does "Arrival window " mean exactly?

When you schedule cleaning services with AZ Cleaning Express, we’ll give you an arrival window of 2 hours. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.

2. Will you service me if my house has excessive dust and dirt?

If we arrive at your home and determine there is excessive dirt, dust, or organization required, we will add an additional $75 HEAVY DUTY fee to your booking on top of the original deep cleaning extra.

3. What if I booked the wrong service?

If we arrive at your home and determine you need additional services or a different type of service, we will notify you right away and discuss your options and pricing. We will update your booking accordingly.

4. What forms of payment do you accept?

We currently accept credit/debit cards. Book online within 60 seconds by clicking here.

5. Is my billing information kept safe and secure?

Our online payments are handled by Stripe and are processed through a fully secure 256-bit SSL protocol. In addition, we have a full extended validation SSL security as well. Booking through AZ Cleaning Express is safe and secure, and we guarantee this. Any unauthorized charges that are made to your card as a result of doing business with us will be fully refunded.

6. When will I be charged for the booking?

Your card is charged AFTER the appointment is done.

7. I need to cancel my appointment.

You may cancel or reschedule any of your appointments by visiting your account or call. Keep in mind that any cancellations or reschedules made more than 24 hours before your scheduled appointment will not result in a $50 fee.

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