Terms & Conditions
Service Agreement
By using this website to book service, you agree to comply to be bound by these terms & conditions. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE AZ Cleaning Express platform.
Appointment Confirmations
Any booking that has been processed online it must be manually confirmed. If AZ Cleaning Express can’t confirm an appointment, the appointment may be canceled. At which time the Requester will receive a cancellation notice. An open time slot on our website doesn’t guarantee a Provider will be available and/or the job/service will be confirmed.
Any confirmation emails which may have been received are subject to change. Meaning, an appoint which was once confirmed can become unconfirmed depending on circumstances. AZ Cleaning Express is not bound to perform a service even if the service has been confirmed
Right to Refuse Service
AZ Cleaning Express reserves the right to refuse service to anyone for any reason. These reasons include but are not limited to:safety concerns, inappropriate or uncomfortable situations, weapons on-premises, not being able to gain entry to a home, no power, no electricity, no air conditioning or heating, frequent cancellations or schedule changes, improper or dishonest booking, project out of scope of the original booking, not listing all the bedrooms, bathrooms or total sqft (even if we’re not cleaning them), being rude to staff or Providers, poaching or attempting to poach Providers away from AZ Cleaning Express (at any price), and/or incorrect or non-functioning billing information.
Cleaning Day Preparation
Your price for cleaning is based on the cleaners focusing all of their time on cleaning, we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, counter-tops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.
Add-On Services
These services are available for an extra charge:
Clean Interior Windows & Sills
Detail Blinds
Detail Baseboards
Dishes
Clean Inside Kitchen Cabinets
Clean Inside Oven
Clean Inside Fridge
Sweep Inside Garage
Patio Cleaning
Pets
Payments
Payments must be made on the day of cleaning by credit card.
A hold will be placed on the card on file for the account the business day PRIOR to the service. As an example, if the service is scheduled for a Monday, the hold will be placed the Friday before. The card will be charged after the service has been completed for the final amount. This will include any tips, extras, or additional fees that may have been adding during the time of the service. If a tip or additional fee is added after the card has been charged, the card may be run again to balance the account.
Refund Policy
We offer 200% guarantee. What does that mean? If you are not happy, let us know within 24 hours and we will re-clean at no cost to you. If you still not satisfied, we’ll give your money back. No questions asked.
Lockouts
The client shall make the service location accessible to AZ Cleaning Express personnel on the scheduled service day. If the team is locked out of the Client’s home, every effort will be made to establish contact with the Client to arrange for entry into the home, if contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged $100 cancellation fee, this fee is necessary to compensate the cleaners for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your home.
Rescheduling & Cancellations
We carefully plan our appointments, and any last-minute cancellations or rescheduling are very disruptive and result in losses to the company and our staff. Because of this, we have a 24-hours $50 cancellation/ rescheduling fee. Occasionally we are able to waive it when we can replace the appointment with another one or if there is a serious reason for the cancellation.
Alarm
If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change, please let us know so you do not incur a lockout charge.
Use of Homeowner’s Vacuum
If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.
Cleaning Supplies
We provide the equipment & products needed to thoroughly clean your home, if you require us to use green cleaning products only, please let us know before we start the service.
If you require us to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made, we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.
Items We Cannot Clean
Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes.
We cannot home or areas containing any animals & humans' body fluids, blood, feces, vomit, & urine, or excretions.
If the home is in bad shape, lot of clutter, or "hoarder's living space" - we can still assist you bringing it to a livable/ habitable standard. However, the end result will not be comparable with the level of cleanliness we can achieve on a standard home and because of that, we will discuss this issue before starting the job and upon arrival onsite. We will photograph before and after for potential sharing and strategizing within our company on how to best approach the cleaning. We may use the photos of our work on our social media - without any of your identifiable information in the photo, e.g. a sink, a stove, a vacant space, etc.
Unreachable Areas & Heavy items
For safety & liability reasons our cleaners can’t climb higher than a 3-step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like cleaning behind heavy objects, please move prior to cleaning.
Breakage/Damage & Loss Policy
While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.
Report damages within 24 hours of the service
We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process
Artwork, Collectibles & Family Heirlooms
Artwork, Collectibles or Family Heirlooms - These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such items. It is the customer’s responsibility to inform, in writing, of any item(s) that fall into this category.
Holidays
If your scheduled day falls on a holiday, we will contact you to reschedule, the following holidays will be observed:
Independence Day
Thanksgiving
Black Friday
Christmas Eve
Christmas Day
New Year Eve
New Year
Key Release
In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home AZ cleaning Express will not be held liable for any damages or theft to the client home.
Upon termination/cancellation of services, AZ Cleaning express shall return any client key(s) in its possession no later than 48 hours after termination of services or the next business day.
Non-Solicitation of AZ Cleaning Express Cleaners
As our customer, you agree not to solicit for hire any staff member introduced to you by AZ Cleaning Express for any home-related services. We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and training our technicians. When hired, they sign an agreement barring them from performing any home related service for any of our past or present customers. However, if you do wish to employ a staff member directly, please discuss this matter with the owner. If you are found to have solicited one of our staff, please be advised that our referral/training fee is $5,000 per hired employee. We consider our employees our most valuable asset and charge accordingly.
Governing Law
Any claim relating to the AZ Cleaning Express website shall be governed by the laws of the State of Arizona without regard to its conflict of law provisions.
We have taken every effort to design our website to be useful, informative, helpful & honest, hopefully, we have accomplished that & would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.